Security Policy

Last updated: 12 June 2026

Why do I need to think about website security?

Every site we build is made as secure as we can make it. But no website is ever 100% secure — even the biggest, best-resourced sites in the world get breached from time to time. Threats keep evolving, so keeping a site secure isn’t a one-off job; it needs regular updates and monitoring, and that takes time and tools that cost us money to run.

So our policy is simple: once your website is built and handed over, responsibility for its ongoing security passes to you, the owner — unless you have a maintenance plan with us. We’ll always flag anything we think needs doing to keep your site secure, and we’ll give you a quote up front before doing any work.

Is my site at risk?

No website is completely risk-free, but the good news is that most risks are manageable with the right care. We take a number of steps to make sure the code behind your site is secure when we build it. Like most of the web, our sites often use technologies such as PHP and databases — these are industry standard and perfectly safe when kept properly updated and configured, which is exactly why ongoing updates matter. If you ever have any concerns about your site, just get in touch.

What can I do to help?

The single most important thing is regular backups — of both your site’s files and its database. If something goes wrong, a recent backup is what gets you back up and running quickly. If you’re not sure how to do this, we offer a managed backup service that takes care of it for you — just ask us for current pricing.

What happens if my website is hacked?

Get in touch with us straight away. If you have backups, we can restore your site from them, and we’ll investigate to find and fix any vulnerabilities that let the attack happen. The cost of recovery depends on the size of your site and how complex the attack was, so we’ll assess it and give you a clear quote.

A matter of trust

We put honesty and trust at the heart of how we work, so if you ever have concerns about your site’s security, just get in touch for a chat. We always welcome your feedback and any ideas for how we can serve you better.

If you’d rather not have to think about any of this, our Maintenance & Support plans cover ongoing updates, backups and security so we look after it for you.