What is shared hosting?
Shared hosting is probably the most common hosting product available on the web. Your website will be hosted on a server alongside many other websites. This is an efficient use of hardware resources and therefore the cheapest option available.
“Although shared hosting is a less expensive way for businesses to create a Web presence, it is usually not sufficient for Web sites with high traffic. These sites need a dedicated Web server, either provided by a Web hosting service or maintained in-house.” – reference
What is an SSD disk?
A “solid state drive” is much faster than traditional disk drives. Our managed and dedicated hosting uses these SSD disks, which means that your site can load up to 16x faster!
What hosting support is available?
Amongst other factors, we have chosen our hosting suppliers based on the strength of their technology, but as we know, sometimes technology fails. Therefore we provide three levels of support, one for each hosting plan – to help get you back up and running again.
Our basic ‘self-managed’ hosting is designed for simple websites with low traffic. In the rare event that something goes wrong, we will contact our hosting provider on your behalf to resolve the issues for you. Typical support times are 6 – 8 hours during the working week.
On our ‘managed’ and ‘dedicated’ plans, there is even less chance of any issues with reliability – due to the increase in hardware resources available to your website. In the unlikely event of any hosting issues, we will work to resolve the issues as a matter of priority. Typical support times will be much quicker.
What about website changes, security and backups?
We still recommend all of our customers have a maintenance package with us. This gives us time to ensure your WordPress site is secure and up-to-date each month, as well as helping with any changes you need. This kind of support is different from hosting support, the latter focusing on hardware issues and the former revolving around the website itself.